Frequently Asked questions

Southwark Council takes over the management of leisure centres from 21 June: your questions answered.

If you have yet to set your password you can do this using the forgotten password link by visiting the website login page Forgotten Password. This can also be updated via our Southwark Leisure app.

It is possible to change your bank details in the member login section on the website or in the Southwark Leisure app.

Our online profiles and bookings system require you to have an email address. This can be a shared email address with a partner or parent. You will need to set one up if you don’t have or share an email account.

We only collect direct debits on or around the 1st of every month

We offer the opportunity to temporarily pause or ‘freeze’ your membership in the event of prolonged absence such as serious illness or injury. This benefit is for full calendar months only for direct debit members and available for a minimum of 1 calendar month up to a maximum of 6 calendar months. It carries a reduced fee of £5 per member per month.

If you would like to  freeze your membership please complete the Contact Us form.

We’re sorry to hear you are thinking of leaving us. If you do still wish to cancel please do so using the contact us form, and we will help you do this.

It depends on your frequency of use, but if you intend to visit the centre at least twice a week then a membership will normally be the best value option for you.

You can find our membership terms and conditions here - Membership Terms & Conditions

We use your information to help us provide and improve our services for you. We may use your information to provide you with any services that you have purchased, to check your identity or to update our records with any new information you give us.

Emergency contact details are taken as a safety precaution in case we require a contact.

We do not store any card details or payment details, this is all handled by the bank. All transactions are made through a secure, encrypted payment gateway.

We do provide a free pass option for you to try your local gym / centre before joining on a membership. These are limited to one per person and terms and conditions apply.

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