Frequently Asked questions

Got some questions around the exciting gym refurbishments this Spring 2024? We’ve put together some answer to questions we thought you might have.

This will vary by centre. Our aim is to keep the closures to a minimum in order to avoid disruption. We aim to complete each centre within one - two weeks. You will still be able to swim and attend classes during that time plus use gyms at all other centres for no extra charge.

We will stagger the timings so not all gyms will be closed all at once.

Yes, whilst your gym is closed we will give you access to all Southwark Leisure centres that are open to keep you moving.

You will have access to other Southwark Leisure gyms in the area as well as the full class and swim programme therefore there will be no refunds.

Our refund policy Cancellations and Refunds Policy – Leisure Facilities in Southwark (  states that  “No refund of membership fees will be made if a facility or an activity is withdrawn from the centres programme.”

You can cancel your membership in accordance with the cancellation policy. If you re-join you will be charge a joining fee

You can only freeze your membership as a result of injury or illness. Please visit for our freeze policy.

We are getting new equipment which might also change the layout of the gym at certain centres. Once we have member feedback we will be able to confirm what changes are happening. The gyms will all be newly decorated.

We are welcoming all member feedback and requests through our member survey.

Click  here to complete the survey.

As standard annual council practice we will be reviewing our membership in line with the current economic conditions and to ensure we can continue providing excellent facilities and services.

We  understand the importance of providing affordable options for our community, and we strive to maintain a balance between quality and accessibility. Our aim is to continue being competitively priced compared to local alternatives. We regularly assess the market to ensure that our rates remain fair and in line with the value we provide.

Our price review will be completed by the end of February.


Southwark Council is committed to making a real difference to the quality of life for local people. We provide inclusive, high-quality, accessible leisure services. Offering swimming, gym, fitness classes and more, there is something for everyone at your local leisure centre.



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